Terms, Delivery & Returns | PuffPizza®
Last updated: April 2025
Introduction
These Terms & Conditions apply to your use of puffpizza.co.uk and the purchase of any PuffPizza® products or services. By using our website or placing an order, you agree to the following terms.
Company Details
PuffPizza® Limited
Registered in England & Wales | Company No. 16126436
Registered Office: 92 St. Ervans Road, London, W10 5QT
Email: hello@puffpizza.co.ukOrders & Availability
Orders are subject to availability and acceptance. In the rare case of stock shortages, we will contact you to offer an alternative or refund.
Product Information
We strive to ensure all product descriptions, images, and prices are accurate. Allergen and ingredient details are available on product pages and packaging. Small variations in appearance or packaging may occur.
Pricing & Payment
All prices are in GBP (£) and include VAT where applicable. Payment is taken in full at checkout using secure methods (Stripe, PayPal, etc.).
Delivery Schedule
Orders are dispatched Monday to Thursday via next-day delivery to maintain product quality. Orders placed after 12:00 PM on Thursday will be shipped the following Monday to avoid weekend delays.
Delivery Areas & Costs
We currently deliver across mainland UK. Shipping costs are calculated at checkout based on location and order size.
Receiving Your Order
You are responsible for ensuring someone is available to receive the parcel and store frozen items immediately upon arrival. PuffPizza® cannot be held liable for products left unattended or defrosted.
Returns & Refunds
Due to the perishable nature of our products, we are unable to accept returns. If your order arrives damaged or incorrect, please contact us within 24 hours and include a photo. We’ll offer a replacement or refund where appropriate.
User Conduct
You agree to use our website for lawful purposes only and to provide accurate information. You must be over 18 to place orders on this site.
Intellectual Property
All website content, including logos and imagery, is owned by PuffPizza® Limited. PuffPizza® and Sfoglietta™ are registered trademarks and may not be used without permission.
Limitation of Liability
We are not liable for indirect or consequential damages. Our liability is limited to the amount paid for any product giving rise to a claim.
Changes to These Terms
PuffPizza® reserves the right to amend these terms at any time. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
For any questions about your order or these terms, please contact us:
Email: hello@puffpizza.co.uk
Post: PuffPizza® Ltd, 92 St. Ervans Road, London, W10 5QT